As soon as we walked into the room, we immediately opened the app and rebooked another hotel, even though it was too late for a refund. Neighborhood was rough, staff was not very professional, and the building was so run down that the elevator felt like a death-trap. The manager ‘Maria’ offered to rent the rooms to someone else and wire me the money they paid, but when I checked in with her about that two says later she accused me of being mistrustful, claimed to be insulted by the accusation, and told me to contact Hotels.com if I had a problem. I apologized, but she ignored me. Not the behavior of an honest person trying to help.