We spent 10 days here in May 2018, and while we had a nice time, the resort itself did not meet our expectations of a 4-star resort.
Firstly, we had a 2-bedroom lagoon villa with private pool, but we didnt really use the pool as it is not “private”; its completely exposed to the rest of the resort as its overlooking the artificial “lagoon”. It’s also really small.
Secondly, the place is really run down. Toilet seat, toilet paper holder, sink etc. were all in ruins. There are people brooming around the resort 24/7, but they should hire a janitor instead. Completely wrong focus.
Thirdly, the included breakfast was a joke. “The buffet” had maybe four items (and all bad quality). We complained to the management, but they said its like this in low season. Hillarious. Its like saying we dont change the sheets, because its low season. If you are a 4-star resort, you need to maintain the appropriate standard regardless of how many guests you have.
We only used our breakfast coupons the first day. Much, much better food at Salad Hut a little further down the beach. Also much nicer staff and cozier atmosphere.
Fourthly, the elderly lady running the resort restaurant was extremely obnoxius. The type you just couldnt pass on the way to the beach without her trying to sell you a tour. Also asking all the time why we didnt eat at the restaurant.
To sum up, this is not a 4-star resort, and the amount we paid does not correspond with our experience.