10/10 Enestående
26. januar 2024
Perfect location, great view and great service
As the title indicates, we had a great time.
We came for an umrah and it was absolutely perfect for that, since it's so close to the Masjid al-Haram, also as an added bonus, you even get the audio from the Masjid al-Haram inside your room during prayer.
My only "complaint" would be that the shower had a separate hot and cold dial, I've never experienced that in a 5 star hotel before, but other than that, it was all good.
I'd like to especially compliment the staff on two separate occasions:
1. Our Uber driver didn't know the way and ended up taking us on a long detour, when we finally arrived, he wanted extra payment for wasting our time (which we were not keen on of course) and was so insisting that he followed us all the way to the reception and kept bugging us, but after a quick talk with the staff about how we had tried to compromise with the guy (by paying 2x the initially agreed amount (while he insisted on 6x)), they handled the guy nicely and made sure he left in an orderly manner without creating a scene.
2. Our plans changed a bit on the last day which meant that we needed more time before checkout, so I talked to the reception and unfortunately extending the room was not an option since it was already booked, but, since they were arriving a bit later, they offered to extend our checkout by 90 minutes (free of charge) and that really saved our day.
So yeah, definitely would recommended and have to say the breakfast buffet was really nice too ;D.
Muhammad
Muhammad, rejse på 1 nat
Verificeret Hotels.com-gæsteanmeldelse
