6/10
I had specifically requested to be on the quieter side of the hotel, not on the freeway side, 2 months ago when I made the reservation and then called and confirmed the request two weeks before my stay. My adult son was a judge for a high-stakes competition in town and it was imperative that we were well rested for two strenuous days of the competition. Upon arrival they said there were no rooms available on the top floor as we had requested or on the quieter side of the hotel. We could not sleep till around 3:00 in the morning it sounded like a race track outside the freeway was so loud. Housekeeping failed! the conditioner ,AND body wash dispensers were were empty. Also a light bulb burned out in reading lamp.The next day I had to leave early for our event and was told there were no rooms available to relocate to but that they would call me as soon as one was available. We returned at 6pm with no phone call, no supplies in our shower,and no reading light. I rode up the elevator with several new families that had just checked in to the quiet side and upper floors. I was very disappointed in our stay and the treatment we received.
Sharon
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