2/10 Dårligt
1. jun. 2025
I arrived for check in around 11:45 pm as I had a late flight when I arrived the lobby smelled like weed, there was a man standing around out front. I felt immediately uncomfortable and asked to change my reservation from two nights to one then a guest comes out yelling down the hall to pop her popcorn. I then said never mind just cancel my reservation and was told since I booked through hotels.com the agent was not able to cancel it. I sat in the front lobby and called and uber to pick me up. When I got to a safe and secure location I asked to cancel this reservation and put on hold the chat agent was trying to cal back to the hotel no answer because I a single woman and kid traveling alone didn’t feel safe staying at this location. Learning the next day the hotel charged me a no show fee when I in fact showed up just didn’t feel safe and left.
Ashley
Ashley, familierejse på 2 nætter
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