We were given the wrong room on arrival, a small double bed instead of two singles which meant sleeping with my friend! There was not a great apology and we had to push for any compensation (free breakfast the next morning) we were then moved to a different room but they would not help with moving luggage, we had to take back down to reception, then pick up later that day and take to our new room. We then had a ceiling leak in the bathroom, the female receptionist then rudely kept saying we are full….not that we had even asked to move. This was fixed to then get a blocked sink. We had a very mixed reaction at reception, some staff were nice but one female receptionist was extremely rude. We have to say the bar man was fantastic, great service and couldn’t do enough for us. Mixed stay