In general we really like Town Place Hotels. We stay in Hotels frequently, and up til now, Town Place would be our number one pick. But, not any more!!!! We stayed at this Town Place Hotel, and the hotel accidentally charged us the for the room, when we had already paid through Hotels.com. I have called the Hotel many times and no one picks up the phone. I have spoken to a someone at the front desk twice. The last time I was able to get through, they said a manager would call us. That happened a week ago; no call and we still don’t have our money refunded!!