We were staying at the hotel to times on our trip in Panama. Check in is at 15.00 (3PM) but we arrived earlier, the receptionist was rude, and made it sound like maybe there will be a room ready at 3 PM, but she did give us access to the pool. The second time an another receptionist was also rude and said we couldn’t access the pool before after 3 PM. When we finally got the room, we waited 30 minutes on maintenance to get our door open. So both times really bad experience with check in and not really friendly staff. The room is big, nice and clean. Breakfast not good.