4/10 Rimeligt
22. jul. 2025
Not the same as before - not a great experience.
We visit the area every year for an SCTP Competition held in Marengo, OH. Last year we stayed at this hotel and had a great experience. So, we decided to stay here again, but it was not a good choice. We arrived on Sunday and planned to leave the following Sunday. The second day, the room was cleaned and towels were replenished. However, every day after that, we had to go to the front desk to get clean towels, more coffee, extra toilet paper, and to gather our own trash and put it in the hall. We were never told we needed to request housekeeping 24 hours in advance until the second-to-last day. When I asked why I wasn’t told that at check-in, they pointed at a sign at the front desk that said all information was listed there. I said it would have been helpful to know when we checked in or during our other visits for towels, and they said sorry. We didn't request it on the first night, but housecleaning came by anyway, so we didn't realize we had to request it. The pool was not very clean - a little foggy. We stayed on the second floor, and then the ice machine was broken. I would go to the first floor to get ice, but by day 4, that machine was broken as well. When I told the front desk, they acknowledged it. On the last day, they offered to get some ice from the bar when I told them the machines were down again. We won't be returning to this hotel. It has a great location for many attractions and dining options, but the service was disappointing.
Laura
Laura, familierejse på 7 nætter
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