Renaissance Boston Waterfront Hotel

Great place to stay

Trip was a nice valentine getaway . Nice jacuzzi

I actually didn't stay at all. I check into the hotel, drank a bottle of water that was there, took a shower and left to go to my event. However, something happen and i had to return home. I came back the next morning drank the other bottle of water and did my check. I spent a total of 50 min in the Hotel. i even left a note stating that nothing was use in the hotel, except couple towels. Everything else was left um-touch and clean. After returning home, i found out that i was charge a total of $50 for 2 bottles of water that i drank. Umbeliavable. Didn't know a bottle of water cost that much in Boston.

Relaxing get away. Good service, nice and room.

While booking, I didn't notice when the date had reset and I booked the wrong date. It was a non refundable booking. The booking was made through hotels.com and even though hotels.com can amend a booking the hotel can override it. I was unable to switch my reservation to the correct date. The hotel considered that a cancellation and refused to provide ANY reimbursement. I had hoped that they would have offered to change my date for a fee. I would have been thrilled that they valued my patronage and I would have had happily paid for a new reservation in addition to the fee. The hotel could have also offered to reimburse me for the meal plan I purchased in addition to the room charge. It would have gone far in the way of making me feel valued as a customer.