Kimpton Onyx Hotel

I am a repeat customer and let's just say after this stay I will not be booking here again! Our room was not made up after we specifically requested it at 11 am, when we got back to our room at 10 pm, it was still in the same condition and it needed done because someone in our party had an accident and so this could not be ignored. When our room was cleaned the next day, someone had swapped out our Apple charger with an offbrand charger and when we made them aware, they placed another apple charger we had in the room next to it, as if we just lost it or misplaced it! Rooms are small, beds are terrible, and there was someone else's hair all over bathroom walls, shower, and tub. I used to love staying here, but this is NOT Kimpton quality!

Great location. Great hotel. Parking is $49 a night. $19.99 amenity charge per night too. Room was comfortable and great for two. Would stay here again 100%.

Great place except for being changed $70.00 for one night parking. We were never told this, it wasn’t in writing at check in and nowhere on the website. Even worse, it took over an hour to for valet to bring us our car. They said call a half an hour before you wanted your car. We did call and it still took over an hour to get our car. We were not the only people of this happened to there were many people waiting in the lobby for their vehicles. Besides that the hotel was very nice

Second stay in Boston. One night only, basketball game. Enjoyed the hotel. Great welcoming atmosphere.

We requested to have our bedding changed at 11am due to an accident and when we arrived back at 10pm it still was not changed or made. Our ATT charging port was replaced by an off brand charger and when we said something to the manager they placed another one of our apple chargers next to it like we just couldn’t find it. This is not the case! They replaced my original one! I am a repeat customer and I will NEVER again stay here! Service has gone downhill!