Hilton Garden Inn Austin NW - Arboretum

I have been staying this hotel since 2013 and I can tell this hotel is getting outdated.

It was good. Bathroom was small and bed was not as comfy as other Hilton’s I’ve stayed in. Hurt my back. Breakfast was good.

The overall stay was great. The service was friendly. The only complaint, the cleaning staff came very late (after 4 pm) to clean the room.

The best service and best breakfast. This is the way a five star hotel should be ran.

Iv stayed at this location a lot lately and everyone is so nice and welcoming.

Front desk staff were super helpful and friendly. The room was very nice and well maintained. The hotel shares a parking lot (they are connected) with two pretty good restaurants. Although the hotel is located close to a lot of commercial property (restaurants and shopping) it is on the other side of a divided highway, and is more or less inaccessible without a car (especially if one has mobility issues, or for anyone for whom a substantial walk would be a challenge.) The “made to order breakfast” ($11, so. Or super expensive) never lived up to expectations, especially with an IHOP across the street... service staff were attentive, but the actual made-to-order entrees were mediocre (omelette fillings usually go inside an omelette, not just sprinkled on top of a thick folded egg... breakfast soft tacos were just tortillas and egg, no cheese, no meat...)

After a long day, I tried going to bed but encountered a rather large cockroach in my room! Disgusting Hotel staff didn’t seem too surprised

It was an awful stay. We were put in double beds and not the King we paid for and the staff at check in couldn’t have been less helpful. Just not a place I’d ever recommend.

Spring-loaded door hinges need adjustment, as doors SLAM shut, and they are LOUD!