2/10 Dårligt
27. november 2024
DO NOT USE IF YOU HAVE A PET OR NEED ADA ROOM.
I used Hotels.com to make the reservation. I had used the app successfully for 5 nights with the same request. Two rooms, one with an ADA bathroom. No problem with other hotels but when I get to this hotel, they want to upcharge me. They blamed the upcharge on the fact that they did not have a room as it was advertised on Hotels.com. I was irritated, but I was not going to fight it. But, it gets worse: they could not upcharge the current reservation because it was a "third party app", and he insinuated it was my fault! Over 51% of all USA hotel reservations are made through third party apps! How was this my fault!? HE tells me to cancel the reservation, which if you use the app, you know you cannot cancel at 8:00pm the night of check-in. Anyway, it gets worse. I allow another whole room with up-charge on my credit card for a "third" room to allow my 80-year mother to have a bathroom she could use. But when I try to get the refund from Hotels.com, even though I have the receipt, it takes over an hour to get on the phone! So... buyer beware. The good things include: a VERY clean and seemingly new hotel; easy parking; big rooms and a friendly day staff. Maybe if you have no special needs whatsoever, this would be a great stay. But prepare to be blamed if you need anything and used Hotels.com or another third party app for a reservation.
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