This hotel and Hotel.com stranded us at 1130 pm after attending an all day exhibition ,,, they gave away our room after my cxn of existing cc which had been compromised and cx’d. They did minimal effort to reach me ,, one phone call I missed , no voice message left and no text. We had even left our luggage for them to store while we went to exhibition as 2 pm was too early for them to check us in at which time we would have realized card was “old” compromised one they had on file
Hotel.com could have cared less and gave terrible customer service