2/10 Dårligt
28. februar 2025
Hotels.Com Review System Cannot Be Trusted
Dear Hotels.com Support,
I am extremely disappointed with your repeated rejection of my honest and factual review of Courtyard by Marriott Virginia Beach Oceanfront/South. Despite revising my review to ensure compliance with your guidelines, it was still rejected without any specific explanation beyond a generic list of possible issues.
At this point, it is difficult not to conclude that Hotels.com is more concerned with protecting hotel reputations than allowing guests to share their real experiences. If legitimate complaints about critical issues—such as a hotel shutting off water to an entire building or losing power during the night—are deemed unfit for publication, then your review system cannot be trusted as a reliable source for travelers.
By filtering out negative but honest feedback, Hotels.com misleads customers who rely on reviews to make informed booking decisions. This practice undermines the very purpose of a review platform and raises serious concerns about the integrity of the information displayed on your site.
If Hotels.com is unwilling to allow transparency in reviews, I will make sure to share my experience elsewhere and advise others to seek more trustworthy platforms for booking accommodations. I expect a clear explanation as to why my review was rejected and what specific part of my content violated your policies.
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