4/10 Rimeligt
31. december 2024
Not good, but girl that helped us was great
We booked 2 rooms for 4 adults and 2 kids, literally because of the pool and cafe at this hotel. We arrived in the afternoon and wanted to eat, but the man at the front desk said the cafe would be closed the entire time we were staying there. We had planned on eating breakfast there each day.
The same employee said the pool was closed until the next morning. The next morning, the same man said the pool wouldn't open until that afternoon. We waited until that night to ask again. We were told by the same employee that the pool would be open the NEXT morning. The next morning he said it would open in 4 or 5 hours. By now, we all had the feeling that he was just saying whatever he thought would make us happy. If he didn't know for sure, he should have said, "I don't know if or when it will open". Honesty is always best. Don't just guess or give any answer you can think of.
On top of no cafe or pool, our 2 rooms wound up being next to an exit door where guests would smoke. The doors to our rooms didn't seal properly, so the smell of smoke was coming straight into both rooms. It was pretty bad at times.
We were ready to find a new hotel but there was finally someone new at the front desk. She was upfront about the pool and told us there was no way it would open before we left. We appreciated her honesty. She was very apologetic and offered what she could to make things better. It is because of her that we stayed a 4th night. Management needs to acknowledge her.
Verificeret rejsende
Rejse på 3 nætter
Verificeret Hotels.com-gæsteanmeldelse
