Extended Stay America Frederick - Westview Drive

It was the worst experience ever. After 20 mins from checking in we went downstairs to front desk asking for refund because the living conditions were utterly disgusting and the hotel should be embarrassed. The front desk said we would receive refund and that we would receive email receipt because he was unable to provide hard copy. Two days later I find out that we were charged for both days....great customer service (not sooo much) the bathroom, the bed were so dirty almost as if they didn’t clean the room at all. The fridge was leaking water, people were screaming/yelling down the hall, banging on the walls. Did not feel safe. Will be disputing this charge. Also not satisfied with how hotels.com handled situation when we called to address our concerns. Better off paying a little more and staying somewhere else. From a covid front line worker

The staff is accommodating and friendly. They keep the grounds clean.

Front staff went out of his way to get me a toothbrush and toothpaste. Happy with my stay.

Overall, this was a good stay.

My experience with the front desk was absolutely amazing. The hotel itself was disgusting. Outdated, smelled of mildew and just super uncomfortable. Definitely would not be staying there ever again. They really need a makeover bad.

Very out dated. The reclining chair looked as though it had never had the seat bottom out to be wiped off. Not an USB port to be found. Our room smelled of Indian food. The bed was very uncomfortable. Because of Covid-19 they closed the pool and gym and did away with breakfast......but no reduction in price.

The room smelled really bad from whatever was cooked by the last people in the room. No modern conveniences such as USB ports. The TV was so low that you had to lay sideways on the bed to watch it. The bed made our backs hurt. Do to Covid, no gym no pool we had to take towels to the front desk for clean ones. No breakfast. But no reduction in price!

I didn’t feel like it was clean at all. Good thing I traveled with Clorox wipes. Had to clean EVERYTHING in the room. Bed and sheets were the not thing we felt comfortable with.

My wife and I had to stay at a hotel for a single night because of work being done at our house. We chose this property because we needed to bring our dog. While the property is clean, is roughly put together. Two pillows on our queen bed. I called down to get two more--not available. Then at about midnight, the alarm clock in an adjacent room starts going off, and there is no one to silence it. Then at 1AM, three idiots decided to hold a party outside loud enough to wake my wife and I on the 3rd story. We got a text in the middle of the night that the work was done at our house. We left at 2:45AM. Will not stay again.

I had a nice stay it was clean and friendly