6/10 Godt
13. august 2022
Reality doesn’t fit ratings - at Legend Hotel
POOL:
* cigarets and hair by chairs, on floors and on little tables by pool
* dirty broken madrasses by pool
* disgusting that smoking by pool is ok
* snotty spit and hair in pool
* no service at pool
GENERAL:
* no proper service or cleaning - we have to ask for: cleaning, clean towels, clean sheets, emptying of trash - sometimes they still don’t do it when we have asked for it - it seems like they ddon’t care about customers checked in bc we can’t leave before the booking ends anyway!
* poor or no cleaning - after 3 days they finally told us they didn’t clean places with personal items - WELL - when you book a room it’s for us to stay in it and have our stuff there. We have stayed 7 nights now (we can’t leave due to no cancellation possibilities when first checked in!!!) - nothing gets better and we cleaned kitchen and bathrooms ourselves! NOT satisfying!
* super inefficient and untrained personelle
* no possibilities for breakfast or lunch and only occationally open restaurant a hardly any service at little coffee bar by reception - on website it shows it has a restaurant
* fridge door opens wrong way and it’s only a very tiny small fridge to a 6 prs. suite
* only 1 small trash can for 5 people
* no dining area in room all though we booked a suite/apartment
* poor wifi - had to log on 20 times a day
* no apple tv or chromecast
•VERY noisy traffic around the clock - even on 10th floor
Verificeret rejsende
Familierejse på 9 nætter
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