I was in Mecca and specifically in Voco for 9 nights so in all modesty I can give a representative review. Obviously I compare my stay to other 4/5 star hotels I have visited all over the world.
The rooms were in general very new and splendid. The bathroom facilities, the beds, the air temperature in the room – everything was really nice. The hotel staff where very nice and welcoming – from the check-in to the breakfast lady, and specifically Younis who where a young man who served juices at breakfast – may Allah bless him.
However I will highlight two things that are the reason why I wont come back.
1) Breakfast: The breakfast is pretty much a joke. There are no variations. There are tomatoes and cucumbers and sliced lemon and that’s all there is to it. Most of it is cakes and sweets. There is a guy making omelets but they don’t even use real cheese. The breakfast is NOT worth it at all. For almost 3-4 mornings I didn’t eat breakfast and grabbed something from Jabbal Omar instead.
2) Although the shuttleservice is good, it is still too far away from haram. If you want to grab a coffee, a late night snack near haram, you will have to go for a long time.
If you are looking for a 5 star hotel, pick one closer to Haram.