Hotel Ballast Wilmington, Tapestry Collection by Hilton

Nice hotel along Wilmington Riverside and historic town. Great location and walking distance to the convention center, river boardwalk, and old town. Great views of the River and city. Comfortable and pleasant one day/night stay enroute to Charleston.

Sink was dirty and had coffee stains in it when I arrived at checkin. Nice location near downtown, but there a lot of construction around the hotel and service is not that great.

Good

Let's start with the fact that even though there were two weddings being hosted at the hotel and a Triathlon in town they could barely staff the front desk so check-in lines were long. Next, the login to the hotel wifi would not work, no one would answer at the front desk calling from the room so we went down and had to stand in the long line again for the one front desk person. This person decided the best solution was to give me the phone number to IT and give me a temporary promotional login. Only good news here is that when we came back in later the login was now working. Next disaster. It was getting chilly out so we turned the heat on in the room. Came back from the evening in Wilmington and the room was in the low 60s and cold air was blowing. Called down to the front desk and the maintenance person they sent up had no idea how to fix it and gave us extra blankets. Sigh. We get up the next morning and we go out for breakfast and come back to take showers in the room. Shower is nice and hot for me and when my wife goes to shower it's cold water only. I finally get a manager who sends up an HVAC "expert" and the manager promises to compensate for issues (never happened). HVAC guy fixes the heater issue in about 2 minutes and promises to go look at the boiler issue for hot water. We go out and remove privacy marker from door and when we come back at 4:30pm no one has made up the room. Oh, and I didn't even mention the elevator that didn't know up from down!

The bed was uncomfortable my side I fell into middle. The Manager was able to get us another room but it did not have a fridge or microwave and was $260.00. Not worth the price. 🙁