The late access was satisfactory, as a staff member was helpful. However, after that, the air conditioning malfunctioned due to depleted battery power, which could be replaced. Upon waking in the morning, we discovered that our balcony was littered with items of storage, and a plate glass was dangerously leaning across the front. Furthermore, we were unable to make coffee using coffee capsules, there was no soap in the hand basin dispenser, and the toilet seat was broken. Additionally, there was mould around the shower. The so-called spa pool was green, and the jacuzzi was covered. There was no staff present. We decided to leave the hotel, leaving our keys behind. As we exited, a dog greeted us at the door, barking and growling. When the dog ran towards us, we made an exit through a different door, the only staff members was cleaners. This establishment did not meet the standards of a luxury spa. Despite our attempts to give them a chance to rectify the situation, they chose not to contact us.
