2/10 Dårligt
17. marts 2025
Very disappointed
It was fine at first but then the hotel lost electricity from a wind storm which is unconscionable, I get it. So I went down and politely asked for a refund so I could go get a different room with electricity. I was told they were unable because they weren’t able to access their system to refund me but assured me they were working on getting the electricity back on soon and I would not be charged for that night. So with no other option I reluctantly stayed and we were without power for more than 12 hrs. We were on the 4th floor and the stairs were pitch black dark because of no windows or emergency lights and we had small children. Now fast forward to check out morning, mind you it was before 8am, the front desk starts blowing up the room phone telling me I needed to come pay for a night that they claimed I didn’t pay for. So I go down to figure out what is going on and to show them I did in fact pay for my 2 rooms for the 2 nights but not the third cause I was told they would not charge me because of the power fiasco. Anyway apparently it was all a scheme to keep us there and it happened to other costumers too. There was a lot of very upset people because I wasn’t the only one that got told we weren’t being charged for that night. Anyway lesson learned and won’t be ever staying at that hotel again because they are dishonest and their word means nothing. Very disappointed. Oh and the walls are paper thin and you can hear everything going on in the room next to you!
Sheena
Sheena, familierejse på 2 nætter
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