I have stayed at this hotel many times in the past and was always treated very well by the staff. This time, when I went to the front desk to check in, I explained to Debbie the receptionist that the last couple of times I stayed there, there was a lot of noise in the parking lot at 3 AM and 4 AM...so I requested a room not adjacent to that parking lot.
So she puts me in a room right overlooking the loud parking lot, exactly where I asked not to be. Then she tells me she has to charge me an extra fee to move me to any other room in the hotel. When I objected to that, she then told me I could just leave and stay somewhere else.
In short, Debbie was the rudest most belligerent receptionist I've ever encountered at a hotel, and I've traveled frequently on business for the past 30 years. Honestly, She seemed like she was just looking forward to the opportunity to mess with someone.