The hotel is located in downtown Chicago on a main street surrounded by homeless people and violence. As a local, I could not believe the hotel lacked security, meaning anyone off the street could access the guest floors and rooms.
This poses not only a safety threat to tourists traveling from other countries and within the states unaware of the violence and shootings in Chicago but also a severe potential liability for the hotel and Sheridan.
The service upon arrival is horrific. No one is avaliable to help you with bags, and as a solo traveler, staying at the property for 11 days is disappointing and a hassle.
The room I booked on the app stated the room was 314 sq feet.
When I questioned the room size, I was told that it was hotels.com responsibility.
The room has no refrigerator, making it impossible to keep anything cold, especially given the need to purchase beverages (water, soda, snacks) due to the hotel’s limited room service hours.
The hotel is understaffed, and no one answers the phone to address issues.
When I arrived, only one staff member was available to check in guests and answer the phone.
The result was a 35-minute wait dealing with a rude, ignorant, unaccommodating staff member.
For the price, there are far better options in the city.