2/10 Dårligt
21. marts 2024
Terrible service and bad air conditioning.
check in was ok but when we arrived we expected someone to escort us to our rooms and at least get a guide on what is available in the hotel as well as how to manage their poor aircondations. You couldn't turn up the temperature, so it was constantly freezing in the rooms, which was uncomfortable. This was told to the front desk and we were moved to a new room late at night. The new room had the exact same problem and we got a "premium" room which was exactly like the other two rooms, just with a better view. Again, the air conditioning could not be turned up in degrees. We were seriously woken up at 1-2am because engineers came to check the system, even though we had contacted them way before that time. They have ruined our honeymoon, and we have wasted a total of two and a half days just changing rooms. Also, my husband was met by a member of staff who said "we can't change your room again" when he wanted to tell them they had to fix the problem and that we don’t want to pack up our stuff for the third time. To solve the problem, they turned off the entire system so we couldn't use the air conditioning at all. It helped when you had to sleep, but on the other hand you were hot during the day because the sun hit directly into the room. Terrible hotel and not worth the money at all. The reception does not answer and there is rarely anyone available. They are poorly staffed even though the hotel is large. By the way, there was no proper cleaning. Dirty floor and no wacuum.
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