The staff were friendly and welcoming; however, this stay was far from perfect. The parking was an absolute nightmare, and the lack of lighting outside made it difficult to unpack in the dark. Self-parking was ineffective, as it allowed anyone to park anywhere, blocking through routes and making wheelchair access to the hotel nearly impossible.
On arrival, the bedroom door was unlocked and left wide open for anyone to walk in. The bins were full of rubbish, having not been emptied, and the bathroom was not cleaned to the standard one would expect, with hair of various kinds visible on the floor and cobwebs at high level.
This hotel has all the makings of a great experience. Leadership and responsibility need to be addressed to resolve the basic and fundamental issues that make all the difference to the guest experience.