2/10 Dårligt
23. juli 2024
Find somewhere else to stay
We booked this hotel because it offered free breakfast and had family rooms with two double beds, which is what we prefer on family travels. Unfortunately we didn’t get neither. When we checked in they informed us that they were overbooked and did not have the room we had booked. First they offered a room with one double bed, but after us insisting that we could not sleep four people in one bed, they offered us to have two rooms, but on different floors. Not perfect on a family holiday.
Hotel was under renovation so restaurant was closed, and they didn’t have the free breakfast they had promoted. Rooms were quite nice, but none of them were cleaned during the three days we stayed there. Didn’t get any information at check in about having to order cleaning, but the service level was probably the poorest I have ever experienced in a hotel (and I have about 30 hotel nights per year). We didn’t even get an excuse for them not being able to provide us with the room we had booked, nor were we offered any compensation. It’s unbelievable that this is a Hilton hotel.
My best advice would be to book somewhere else.
Benedicte
Benedicte, familierejse på 3 nætter
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