Upon arriving to the hotel, it didnt seem that the personal knew of our arrival. We were booked for a week. Panik like we were given a room, located close to the dinning room( no other rooms around-2 elevators to get to it). The room was tiny, a big hole on the wall with electric wires in it, no tv, no cooler... we wouldnt accept it, got another room, even smaller(we were 2 people), the tv facing the small bathroom(no place to move)...after complaning we finally got an ok room. The tv though didnt work proparly, we saw a lot of snow(italy in july)....The first breakfest was fine, but as the hotel got crowded, you could get a lot of cakes but no propar bread, was caotic. This hotel is fine as a 3 stars hotel, but dont understand it is called a 4 star hotel.