2/10 Dårligt
16. januar 2025
Beware of renovations & no heat
When we first got there we noticed the whole first level of the hotel was under renovations which they did not disclose on their website or hotels.com.
We go to our room to change the kids so they can go her in the pool when we got into the pool room it's was 58° and the water was FREEZING. I asked the front desk if they could have someone check the heat and the maintenance man came in and said the heat was not working. So then we get the kids up stairs to try and give them a shower but of course it took over ten minutes for our hot water to heat up and while in our room we also discovered our room did not have heat. Maintenance came up and confirmed the heat was not working in our room that we would have to switch rooms which would have been silly since even the hallways felt so cold. The hotel would not refund me bc it was a "nonrefundable stay". I completely get not refunding if it was anything I did wrong but how was i supposed to stay in an hotel with no heat with 3 small children...... So we had to book another hotel due to the conditions of this hotel. Be careful before you book there.
Verificeret rejsende
Familierejse på 1 nat
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