Really enjoyed my stay. Reception staff excellent, gave us a room upgrade on arrival and were generally very helpful. Room was clean and breakfast very nice. Was great to be able to park the car and get the tram into town.
Ordered room service for a treat and was left disappointed. Charged £100 for 2 burgers, 2 cokes and a sauce. Fair enough room service is expensive and I probably would have paid it anyway but charges were unclear. Food arrived cold (no closhes used). Burger buns were hard. Ordered a bearnaise sauce from menu in room, told they don’t sell it. Offered steak sauce, told it was a cream based sauce. Received bbq sauce mixed with hot sauce.
Staff, although helpful, could be more polished for a hotel of this standard.
Overall was a nice place to be and would stay again.