Best Western Edinburgh South Braid Hills Hotel

very poor customer service, we took 30 minutes to check in although i had the docs and so did the clerk but it was his 2nd day and no-one had showed him how to check in. So every transaction after that all staff said you,re not checked in can you pay cash? Room was great, but for a luxury hotel with a commensurate price the service was poor

Awesome place. Great staff. Great views

Overall we enjoyed our stay at the Best Western Braid Hills. Our room (308) was clean and tidy with a view over the city. The hotel is ideal to park your car with excellent transport links to the city thereafter. The staff in general were all very nice with the exception of some of the breakfast staff on Thursday morning who were even overheard arguing within earshot of the residents. Breakfast in general was alright for buffet style although fried eggs ‘swimming in grease’ is not too inviting to say the least. Pleasant lounge to sit and have a late drink.

The room was good, staff helpful and breakfast tasty. Good location to get into the centre. Room was a bit of a hike two floors up no lift and along corridors. Had I known I would have asked for a room on a lower level. My luggage was heavy but the reception organized someone to take it up which was really good. Overall everything was super.

Staff was amazing. Everyone we meet went above and beyond from the moment we checked in. Only issues we had were with the WiFi in our room and power. Also the restaurant dinner menu is a bizarre Scottish fusion that seriously needs some rethinking. Would stay again for the service and eat out.