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Dette luksushotel tilbyder adgang til spa og ligger i nærheden af Edinburgh Gin Distillery
Skønt dejlig centralt placeret meget venligt personale og god mad . Kan anbefales, vender…
5. maj 2019
Stayed here over the Waldorf simply down to the spa facilities but were disappointed…
22. nov. 2021
Dette overnatningssted oplyser, at det følger retningslinjerne for rengøring og desinfektion i henhold til Commitment to Clean (Marriott).
Husk: Når du indsamler 10 stempler, får du 1 bonusnat*
Spaen er åben hver dag. Gæster under 16 år har ikke adgang til spabadet.
Adgang til faciliteter koster GBP 35
Dette overnatningssted har indført foranstaltninger i forhold til øget rengøring og gæsters sikkerhed.
Der anvendes desinfektionsmiddel til rengøring af overnatningsstedet, ofte berørte overflader rengøres med desinfektionsmiddel mellem ophold, og sengetøj og håndklæder vaskes ved mindst 60 °C.
Der er tiltag for at sikre social afstand, personalet anvender værnemidler, der er beskyttelsesskærm mellem personale og gæster i travle områder, der udføres regelmæssig temperaturmåling af personalet, der tilbydes temperaturmåling til gæster, og gæster bliver tilbudt håndsprit.
Dette overnatningssted har bekræftet, at det følger retningslinjerne for rengøring og desinfektion i henhold til Commitment to Clean (Marriott).
Overnatningsstedet har forbundne/tilstødende værelser, som kan være til rådighed, afhængig af tilgængelighed. Gæster kan anmode om disse værelser ved at kontakte overnatningsstedet direkte via kontaktoplysningerne på reservationsbekræftelsen.
Der kan være begrænset adgang til visse faciliteter. Gæster kan kontakte hotellet for at få flere oplysninger ved at bruge kontaktinformationen i bookingbekræftelsen.
Bemærk venligst, at kulturelle normer og gæstepolitik varierer afhængigt af land og overnatningssted. De angivne politikker kommer fra overnatningsstedet.
Dette overnatningssted accepterer Visa, Mastercard, American Express, Diners Club, JCB International, debetkort og kontanter.
Børn under 16 år har adgang til poolen fra mandag til fredag fra kl. 15.00 til kl. 17.00 samt lørdag og søndag fra kl. 08.30 til kl. 09.30 og fra kl. 15.00 til kl. 17.00 i følge med en voksen.
*Se gebyrer og politikker for yderligere oplysninger eller tillægsgebyrer
fab - food, spa, room, service, location bad - nothing
MISS, Rejse på 1 nat, 20. nov. 2021
Lovely room very comfortable bed. Didn’t have the advertised ESPA toiletries we expected in our room. On checkout told staff of this who was surprised, she made a note of it and nothing more. Disappointed with spa. Not told by staff thermal suite wasn’t in use. Not worth paying £10 pp for hydro pool only as it was too cold to stay in for long. The indoor pool was great though. Didn’t have breakfast as we weren’t convinced they catered for Coeliacs having read previous reviews. Something in the hotels blurb to say one way or another would be helpful. However being a 5* hotel you would expect they would! We found numerous places to eat out in Edinburgh who did cater very well for Coeliacs. If you are one you know we can’t take any chances with food prep so to find so many was a real treat. The hotel is very central so you can walk to many gf eateries as well as many attractions Edinburgh has to offer. Overall we had a lovely stay. We would come back if above issues were resolved but currently don’t think we would. Sadly we didn’t receive the 5* service we expected.
Kathleen, Rejse på 2 nætter, 18. nov. 2021
A great hotel stay with wonderful staff in the hotel and spa. A few tiny points if improvement for us were as follows: 1)There was no strong light in the room to be abke to sit comfortably and read a book in bed 2) There was also no where to juat sit and relax in the hotel outside your room without having to purchase a drink. I understand there is the club longue but this is onlu for exclusive members. Apart fro this very small points i know we would stay again! Even just for the spa and hydropool!!!!
Rejse på 6 nætter, 13. nov. 2021
Nothing in the room fridge bar, the in-house phone system was not working at all in room 507 which made it difficult to order room service which we had to leave the room to get !! When paying our bill at the end of our stay the issue was highlighted to the lady in reception, she did make an attempt at an apology and then added an non-valet parking fee onto our bill, having stayed a number of times over the years, not what you would expect from a £500/night Hotel.
FRASER, Forretningsrejse på 1 nat, 7. nov. 2021
Unfortunately I was expecting a little bit more quality from the Sheraton - being a 5* hotel. The Staff were very polite and helpful. For the nightly price for a room with a view, I would have expected more than one little bar of soap in the bathroom. I also don’t think you should have to ask for your towels to be changed. We would probably stay elsewhere when back in Edinburgh.
Anne, Rejse på 2 nætter, 8. okt. 2021
Very good city centre hotel. On site parking, £15 p/n. Brilliant staff, they even organised a take away breakfast at 5am! Our room was excellent. A huge bed and a view of the castle. We couldn’t fault our experience
Roland, Rejse med venner på 2 nætter, 1. okt. 2021
Some of the issues with our stay are outwith the hotel's control, but it's still worth bearing in mind. NOISE We stayed on Wednesday and Thursday nights and both nights the outside noise was very disruptive. This is mainly revellers walking past shouting etc but also quite a few emergency vehicles. On two occasions on the Thursday night a group of drunk people came past the room shouting and laughing loudly. We were on the 4th floor so can only assume they were staying which is unusual behaviour for residents in a 5-star hotel. SERVICE Having to provide photographic ID and a 100 pound deposit (that they keep for a week) to check in was bizarre and isn't the best start to a stay. Staff were always polite but not always available. The rooms are not serviced each day which I'm fine with but when I called reception to ask for some things to be replenished (towels and water) I had to call about 10 times over 10 minutes without an answer. I ended up emailing the request! ROOM AND FACILITIES Nice but dated and not 5 star Shower very average with a cheap feel to it. Likewise I'd expect the tea and coffee to be better for a 5 star, for example a coffee machine or some nice hot chocolate? Having to pay £20 extra for us to use the Hydro pool is also disappointing. Overall there was nothing to set this apart from a 3 or 4 star hotel and that is my main disappointment. I expected special and was left wanting.
Calum, Rejse på 2 nætter, 29. sep. 2021
Another fantastic stay. However, for a hotel of this standard I would expect bath sheets not bath towels. The towels were tiny and not great quality. That aside lovely hotel and great location 🌟
Lucy, Rejse på 1 nat, 25. sep. 2021
Disappointing as the hydro pool wasn't working. The spa and hydro pool was the only reason I went to Sheraton
Rejse på 1 nat, 11. sep. 2021
The hotel has adopted the “Covid” system of service. Less staff, sporadic cleaning of rooms and a general ambivalence towards customers. Certainly not worth the money and a disappointment. I would not stay here again
Euan, Rejse på 4 nætter, 11. sep. 2021