This is the first time ever that I opened the door to my hotel room and saw that it was not ready, it was a mess, the beddings weren’t on, trash in the trash can. We went back down and the front desk lady gave us another room. There was a lady that we saw when we checked in, she went to her room and came back down and said her keycard didn’t work. When I went down to ask for another room, she came back down again and she was pissed off, she open the door and there was a family in the room already. The front desk does a poor job on assigning rooms, really disappointed on how they can’t manage to get it under control for a nice hotel. Other than that, the hotel is nice, rooms are clean and modern.