Cold Reception: Upon arriving at the property you will not be greeted. You will see 8-10 employees sitting behind a counter who will ignore you. You'll be on your own to figure out which of 3 different corded off lines you should stand in. Eventually, 10-20min if your lucky, one of the 8-10 employees will call you over, and likely tell you that you're talking to the wrong person or in the wrong line.
Once you are able to 'check-in' you will be given key cards to your room.
During my stay: Within 2hrs of reaching my room, a stranger was given the same room assignment and it took 3-4 hikes back and forth from the building to the reception area in the rain to finally sort out the issue.
That night another stranger (accompanied by a resort employee) actually entered my room while i was asleep at approx 1am. Upon realizing the room was occupied they quickly retreated but this was beyond unprofessional.
The next day I needed to venture out for food, but found my room key card had been deactivated and after yet another trip to reception, I was told that I was assigned the wrong room, and asked to move to a different room. I very begrudgingly complied with the ask that no more strangers be given my new room or enter it without my consent. I was offered assistance to move all my luggage to the new room, but noone ever showed up to help.
This was by far one of the worst experiences I've ever encountered with a 'resort' property. Stay here at your peril.