Average but very disappointing for a 5 star hotel.
Firstly, the coffee machines were for domestic use & therefore kept breaking down. After you waited 3 minutes for the coffee to be made, the coffee was weak and underwhelming.
Only paper cups used for takeout coffee were available . Breakfast is due to end at 10:30 and at 9am there were no proper coffee cups. There are an extremely basic thing to have and should be available throughout the entirety of breakfast. I’ve stayed at lower star hotels that have a much better coffee set up.
Breakfast itself was also sub-par, the pastries all tasted stale, probably since they were uncovered. I had an egg made at the egg station and it tasted like salt with a side of egg. Absolutely not what I expected when I paid for breakfast at a supposedly 5-star hotel.
Slow room-service, took 15 minutes for a bucket of just ice to be brought up. Ordered calamari chips and nachos from room service at poolside which took 45 minutes to arrive. It was only us at the poolside & the hotel itself wasn’t busy.
Housekeeping wouldn’t change the bedsheets, they would just tuck them in so it looked neat. This is something I’d expect from a 3-star hotel.
The detachable shower head in the room is small and not appropriately positioned. Water pressure for the large shower head was weak and the hot and cold water weren’t hot/cold enough.
Pros were that security was great, room was spacious and the spa services & staff were lovely.