we travel many times to Thailand and it was the first time we experience something like that,we had to wait almost 1 hour to check in because the key was broken,then they gave us the wrong room,we had to come back again to reception and get the right room which we order,the room was not clean at all,very impolite stuff,first time we see that in Thailand,,when we had to check out to Airport to Krabi ,we were late 30 minutes to check out (12,30) we had to pay THB 200,of course is no money the way they treat us,totaly disaster,,the name of the person in reception (MUAK)very sick person
please don't stay in that Hotel,we are always HAPPY to order hotel and will be with HOTELS:COM but sometimes these things can happen,we get always SUPER good service from HOTELS.com