Verified
6/10 Good
Apr 16, 2026
Hotels.com clearly stated I booked a room for 2 adults & 1 kid of 16 year old, but on arrival Palazzo told us they only had a room for us for 2 adults and a baby, so we couldn't stay in the Hotel. The person behind the reception was so kind to look for a solution for us, but it was a hassle and not a nice experience to start of our vacation and we felt that the alt. room/hotel wasn't so nice looking as Palazzo.
Amin
Amin, 1-night trip

















