In general staying at this hotel was a good experience, the staff were kind, friendly and helpful and there were access to spa, pool and gym and the location is nice. That being said, there were some things that were not that great
- One of the beds in our room was in bad condition, the mattress however was soft and good.
- You can literally hear everything going on in the room next to yours (we booked a room with burj khalifa view). One night the room next to ours played loud music at 1-2 am, we called the reception and they handled the situation very nicely, and the guests turned down their music. However we could still here it as the walls are quite thin. Some times we would even be able to hear people talking in the room next to ours.
- We had to extend our stay for one night as our flight was rescheduled, and I even paid double the price for that extra night compared to the other nights (which is fine and understandable as the prices can vary depending on the day). However what wasn't that great was that our room was not cleaned that day. I noticed the staff about it at 3 pm and again at 5 pm, they promised that it would be done. I came back at 11 pm and the room still wasn't cleaned. I asked them whether we at least could get some new towels or something, and they said they would send somebody - but nothing happened again. My mom informed them that I'll include this episode in my review, and at 00.30 am a poor guy arrives at my door but with blankets, not towels...