8/10 Very Good
Feb 8, 2025
Like the location hated our room
The overall condition of the hotel was fantastic. However, during our 2 day stay, if it could go poorly, it did. Our room was never serviced, when we went up to the pool there were no towels and after an hour and 4 calls later, we went down to the lobby soaking wet to get towels. We couldn’t even have used the towels in our room since it hadn’t been cleaned. Add to the mess, our room was immediately adjacent to the exercise area on one side and a room being renovated on the other. The noise began at 4:30 in the morning and didn’t stop until 10 pm. This room should not have been let. Had we been staying any longer we would have asked to have been moved. The front desk staff was excellent. Fernando Lasso was extremely friendly and helpful.
Deborah
Deborah, 2-night trip
Verified Hotels.com guest review