JW Marriott Panama

Hotel and room was spotless with many safety precautions taken including temperature checks in multiple locations. Facility is in beautiful condition and the pool area is divine. The room is strange since there is no enclosed washroom with a curtain separating the bathtub from the bedroom and the toilet and shower in frosted glass stalls leaving virtually no privacy when using the washroom. Service was very friendly but sometimes difficult to reach. Of the 4 times I tried calling the front desk from the room, I only got an answer once. My room package included breakfast and an f&b credit but neither the hotels.com website or the hotel provided any info as to what that included. We eventually just had breakfast in the restaurant and charged it to the room. We had to sign for the total ($60.00) but did not see a charge on the folio emailed on checkout, which is strange because not even the gratuity has been billed to us. Half expecting a surprise charge in the next few days that will result in an annoying fight to get back.

Better than any hotel i have stayed at in Panama. Staff really cared and was greatly appreciated. From the check it to the resturant staff.

Location and staff service. Unfortunately we were not able to enjoy more because the corona virus.

The hotel is great, for the most part. The biggest issue was that the hotel (at least the upper floors 30-66) didn't have running water for almost 24 hours. This is a huge problem for guest paying significant funds to stay at this hotel. The hotel never issued an official statement about this issue, nor was there any sort of discount offered as a result of the inconvenience. I did overhear a hotel employee (at the buffet, not a desk clerk or management type) mention that, "Sorry, it happens all the time. It's the city's fault, not ours..." Unfortunately, it is the hotel's fault, as I'm paying the hotel to stay there and expect to have operational running water.

It's great except for the elevators. The elevators suck so bad you can hardly call this a 5 Star resort. It can never be anything above a four because of how complicated the elevators are. Plus the staff it's really nice but they need to do a better job explaining how complicated the elevators are and how to manage your way through this mess of an elevator system. God forbid you have to get up to your room for something and you push the wrong button or don't press enter after you put a number, and you need something like a tampon. If that's the case, you have to rate this place less than a 3 star hotel. It's a shame that elevator situation is so messed up. To explain it you almost have to go there and experience it. It is beyond ridiculous. Then you have the fantastic hotel in a great location but I would be careful recommending it to somebody because the elevators.

The best ever I had in others hotel or place I visited before

The pool area was like being in a wind tunnel. The staff was outstanding in regards to customer service.

great gem in panama with the ocean view this makes it a great vacation spot staff is super nice and helpful really recommended place if you are in panama

Did not like that there was no microwve in room and that the refrigerator was just to for their drinks for purchase

1. Broken toilet seat 2. Water all over place when shower uses 3. Iron didn’t work 4. Refrigerator full not able to use 5. Maid service knocked on door to much and too early 6. Food was par 7. Arrival nothing explained. Elevators etc 8 internet turned off early. 9. Phone only worked on speaker phon