2/10 Dårligt
8. juni 2023
Jacket disappeared from our room
The hotel is amazing and breakfast is exeptional.
But when we checked out we forgot a jacket in the closets and i called like only 2 hours after check out. But i was informed to send an email. Did that right away. Heard nothing for 2 days. Then i called again and was informed that my mail was sent to housekeeping and they woukd reply. 2 days more i heard nothing so i clled again and talked to a manager. He said he woukd investigate and the next day he wrote that they coukd not find the jacket. Now we know where we forgot the jacket, so either someone has taken it or thrown it out. If reception has reacted when i called the fiest time, this woukd not have happened. I am so disappointed and cant recommend this hotel to anyone anymore.
We were there also 2 nights, but the housekeeping forgot to clean our room. But i did not get an discount even that is a part of what i pay for.
So what was a good hotel, i was ready to go back to again and again, i now cant recommend it.
Henrik
Henrik, rejse på 2 nætter
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