Everything was really good until we decided to go out for a walk. They lock the door everytime so you have to ring the bell and they open the door. When we came back, we had to wait for 25min at the door, ringing the bell and calling the phone several times in the night because the man at the deskfront wasn’t there.
We were able to enter at the hotel because another gest open the door for us. He had to leave his room in his pijamas because he heared the ringing bell all over the hotel.
On the next morning we explain the situation to a girl at the reception. She was very ashame for his coworker and couldn’t explain what happened to the man.
I found wird that they asked for your key when you go out the property so they can count the guest that are outside, it would be better to check with your number, instead of leaving the key.
Also when we came back, of course they had our keys so we had to enter and take ours.
Besides that,reservation includes light breakfast:coffee, small portion of fruit and a piece of mexican bread.They have other options for breakfast at extra cost.Slow service with one waiter for all the tables.
Hotel was really nice and well maintained, all the rooms were different but super nice decoration and acommodations.
Hotel has a small pool but we did use it.
It was nice that they have drinkable water and ice outside the rooms so you can take it for “free”.
I recommend the property but not sure about the service and sometimes that makes the difference.