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Alle overnatningssteder i Tulum, Tulum, Quintana Roo, Mexico
1 værelse, 2 voksne

Serena Tulum - Adults Only

3,5-stjernet3,5 stjerner
Carretera Tulum Boca Paila Km 5.2, Mz 10, Tulum, QROO, 77780, Mexico

3,5-stjernet hotel med udendørs pool i nærheden af Tulum Strand
  • Gratis Wi-Fi og gratis parkering
  • Saml stemplerDu kan samle Hotels.com™ Rewards-stempler her
  • I loved staying here! It is a secluded and fabulous location! It was inexpensive compared…13. mar. 2020
  • Service above and beyond. Checked-In by Floriane was efficient, always communicative…1. mar. 2020

Serena Tulum - Adults Only

fra 520 DKK
  • Deluxe-telt
  • Jungle View Room
  • Junior-suite

I nærheden af Serena Tulum - Adults Only

Seværdigheder

  • Tulum Strand: 13 minutters gang
  • Tulum-nationalparken: 15 minutters gang
  • Playa Paraíso: 36 minutters gang
  • Mayan ruinerne: 4,6 km
  • Ruinas Strand: 4,9 km
  • Sian Ka'an-biosfærereservatet: 5,8 km
  • Gran Cenote: 8,2 km
  • Tulum Abereservat: 10,8 km

I korte træk

Vigtige oplysninger

Hotellets størrelse

  • Dette hotel har 21 værelser
  • Dette hotel har 1 etage

Indtjekning/udtjekning

  • Indtjekning mellem 15.00 og 00.00
  • Udtjekning kl. 12.00
Kontakt venligst ejendommen via kontaktoplysningerne i reservationsbekræftelsen, hvis du planlægger at ankomme efter kl. 00.00. Gæster skal kontakte overnatningsstedet på forhånd for at få indtjekningsinstruktioner. Personalet tager imod gæster ved ankomst.

Påkrævet ved indtjekning

  • Depositum med kreditkort, debitkort eller kontanter er påkrævet for påløbne udgifter

  • Gyldigt billed-ID kan være påkrævet

  • Minimumsalder ved indtjekning er 18

Andre rejsende

Børn

  • Børn (17 år og derunder) ikke tilladt

  • Ingen baby-/barnesenge

Kæledyr

  • Ingen kæledyr eller servicedyr tilladt

Internet

  • Gratis Wi-Fi på fællesarealer

  • Gratis Wi-Fi på værelserne

Transport

Parkering

  • Gratis selvstændig parkering

Betalingstyper accepteret på overnatningsstedet

Andre oplysninger

  • Røgfrit overnatningssted
* Se det med småt for flere detaljer eller oplysninger om tillægsgebyrer

På hotellet

Mad og drikke
  • Strandbar
  • Roomservice (i et begrænset antal timer)
Aktiviteter
  • Udendørs pool
  • Liggestole ved poolen
  • Spafaciliteter på stedet
Tjenester
  • Døgnåben reception
  • Hjælp med udflugter/billetter
  • Bagageopbevaring
Faciliteter
  • Opførselsår: 2018
  • Have
  • Terrasse
Sprog, der tales
  • engelsk
  • spansk

På værelset

Hjemlig komfort
  • Aircondition
  • Minibar
God nats søvn
  • Premium-sengetøj
Unikke værelser
  • Altan eller patio
  • Individuelt indrettet
Når du skal friskes op
  • Brusehoved med spredningseffekt
  • Kun brusekabine
  • Gratis toiletartikler
Hold forbindelsen
  • Gratis Wi-Fi
Mad og drikke
  • Gratis vand på flaske
Flere
  • Daglig rengøring
  • Pengeskab på værelset

Det med småt for Serena Tulum - Adults Only

Også kendt som

  • Hotel Serena Glamping
  • Serena Glamping Tulum
  • Serena Glamping
  • Serena Tulum Adults Only Tulum
  • Serena Tulum - Adults Only Hotel
  • Serena Tulum - Adults Only Tulum
  • Serena Tulum - Adults Only Hotel Tulum

Politikker

Støjfrie værelser kan ikke garanteres.

  • Poolen er tilgængelig fra kl. 09.00 til kl. 20.00.
  • Denne ejendom har ikke elevator.

    Dette overnatningssted har indført foranstaltninger i forhold til øget rengøring og gæsters sikkerhed.

    Der anvendes desinfektionsmiddel til rengøring af overnatningsstedet, ofte berørte overflader rengøres med desinfektionsmiddel mellem ophold, og sengetøj og håndklæder vaskes ved mindst 60 °C.

    Tiltag for at sikre fysisk afstand, personalet anvender værnemidler, regelmæssig temperaturmåling af personale, temperaturmåling til rådighed for gæster, og gæster bliver tilbudt håndsprit.

    Der er mulighed for kontaktløs indtjekning.

    Hvert værelse er tomt i mindst 48 timer mellem ophold.

    Reservationer er påkrævet for massagebehandlinger. Reservationer kan foretages ved at kontakte ejendommen inden ankomst via kontaktoplysningerne i reservationsbekræftelsen.

    Vi har inkluderet alle gebyrer, som dette overnatningssted har informeret os om. Gebyrerne kan dog variere baseret på for eksempel opholdets længde eller den enhed, du har reserveret.

    Ofte stillede spørgsmål for Serena Tulum - Adults Only

    • Tilbyder Serena Tulum - Adults Only gratis afbestilling og fuld refusion?
      Ja, Serena Tulum - Adults Only har fuldt refunderbare værelser på vores hjemmeside, som kan afbestilles op til et par dage før indtjekning. Du skal bare sørge for at tjekke overnatningsstedets afbestillingspolitik for de præcise vilkår og betingelser.
    • Er der mulighed for parkering på Serena Tulum - Adults Only?
      Ja, der er gratis selvstændig parkering.
    • Er der en pool på Serena Tulum - Adults Only?
      Ja, der findes en udendørs pool. Gæster har adgang til poolen fra kl. 09.00 til kl. 20.00.
    • Er kæledyr tilladt på Serena Tulum - Adults Only?
      Kæledyr og servicedyr er desværre ikke tilladt.
    • Hvornår er indtjekning og udtjekning på Serena Tulum - Adults Only?
      Du kan tjekke ind fra kl. 15.00 til kl. 00.00. Udtjekning er kl. 12.00.
    • Hvad kan jeg opleve nær Serena Tulum - Adults Only?
      Du kan besøge seværdigheder som Tulum Strand (13 min. gang) og Tulum-nationalparken (1,3 km) samt Playa Paraíso (3 km) og Mayan ruinerne (4,6 km).

    Seneste anmeldelser

    Godt 7,4 Af 38 anmeldelser

    Enestående 10,0
    Happy
    Amazing place, really friendly and a good price
    gbRejse på 3 nætter
    Meget godt 8,0
    The new hotel is darling, and looking forward to the further additions they will make, such as a cafe, which is needed. Including bikes in the rental would be nice as well, as most hotels in the area do so.
    usRejse på 3 nætter
    Dårligt 2,0
    Overpriced and Noisy
    When we booked this place online it was kind of hard to tell whether it was on the beach or not. It wasn’t. The accommodations were overpriced but the biggest problem with this place is noise. It’s right next to a bar that has live music/music playing all day until midnight. At midnight the music stops but guests at Sarena Glamping are welcome to keep the party rollling as late as they want. Which is an issue for other guests who are in a glamorous tent trying to sleep. Wouldn’t recommend.
    mxRejse med venner på 2 nætter
    Enestående 10,0
    Tree House Wonderland
    Great location for a peaceful stay but close to many delicious cafes and restaurants. We loved lounging in the yoga chalet aka tree house. Very comfortable space with friendly service and would definetely rent the space again.
    elisa, usRejse med venner på 3 nætter
    Godt 6,0
    Okay Option; Working out Some Kinks
    Our time here was fine. For the value, I would have liked a bit more "glam" than "camp". There were things in the description we thought we would get, but we did not (ie, coffee in the room, or at all, and a hot tub in the room). I encourage Serena to explore providing coffee/breakfast on site. There are some prime places to do that. I would also encourage Serena to secure free beach access for guests. And if not, you should remove it from your site as provided. The staff were very friendly and responsive. That said, I feel like we had to ask a bit much of them (fix the toilet, provide mosquito repellents). Lastly, there appeared to be some sort of wood-eating bugs contributing to sawdust falling from one of the beams in our bathroom. For all of those reasons, this felt more like the "camping" part of a "glamping" experience.
    usRomantisk rejse på 5 nætter
    Dårligt 2,0
    The hotel opened a few days before we arrivedso some teething issues were expected and we were looking for an option close to the beach which it is but some basics that are absolutely essential were unfortunately lacking and I would not stay here again unless management has changed hands and cares about the guests. On the 2nd & 3rd night there was no running water at all - couldn't shower, use the sink, toilets - nothing. One the first ngiht they at least came up with a solution for us to shower (at a 'hotel' across the street; we went in one after the other) but didn't have any sink or toilet till the morning. On the 2nd night they didn't even come up with an alternative option. The water was running during the day for a bit. Wifi was working at the beginning, then stopped for a day or so and then come back eventually. Nacho was the manager and very nice, trying to help but unfortunately that was insufficient. The owners of the hotel didn't care, and didn't even think to partially refund us when we raised it. Visually speaking it looks nice. But they didn't clean the rooms properly, there were a lot of ants everywhere, some cokroaches falling from the ceiling (i would recomment not staying on the top floor b/c the ceiling isn't made of concrete. Also had 2 very large spiders in one of the rooms. We had 5 rooms at the hotel and there were issues in almost every one of them. One room was moved to the suite by the entrance which was better. AC worked well.
    gbRejse med venner på 10 nætter
    Dårligt 2,0
    I booked 5 rooms at Serena Glamping Tulum and 2 nights there was no running water whatsoever and we couldn't shower at the hotel. The first night, after a good 3/4 hours they arranged for a room across the street where we could shower but they didn't keep the room for the night so we couldn't use the bathrooms, brush our teeth, nothing. The next morning water was restored but by the night there was no running water again. The second night they didn't even bother providing us with an alternative option to shower anywhere. We were not offered any refund or compensation. Also, they hotel may try to argue that this was out of their control, but it wasn't. The first night it was because they ran out of water and didn't plan in advance and appropriately; this was not a problem that was widespread in Tulum, it was just our hotel. The second night, the water containers were filled but the system wasn't working and they didn't know how to fix it. This is an amateur hotel, if you can even call it a hotel, and they were not organized and equipped to handle guests. Not to mention the ant infestation, many cockroaches and extremely large and dangerous spiders (two) in one of the rooms. Wifi was working some of the time, but a few days wasn't working. The only person who tried to help was Nacho who was trying to help to the best of his abilities but management didn't care at all.
    gbRejse med venner på 4 nætter

    Serena Tulum - Adults Only

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