My stay at Henann Palm Beach Resort was far from the luxury and relaxation I expected. Check-in was chaotic, with a 35-minute wait to reach the front desk and another 40 minutes before my room was ready—no apologies, just indifference.
The live music from the restaurant blasted from 7 PM to 11 PM every night, making it impossible to relax. My room, right above the venue, shook with bass, and the walls were paper-thin. Earplugs did nothing.
The pool area was always fully occupied, with chairs “reserved” from early morning despite their supposed policy against it. Not once during my stay did I find an available lounger.
Dining was equally disappointing—slow service, loud music, and mediocre food. Even after the music stopped, noise from guests and hallway chatter continued late into the night, leaving me exhausted each morning.
Check-out was just as disorganized, with another 20-minute wait and zero acknowledgment of the issues I faced.
If you value peace, relaxation, and good service, Henann Palm Beach Resort isn’t the place. Boracay has better options.
