This was probably the worst stay in a hotel I've had in 20 years. The A/C "pinguino" only worked when the key was inserted, which I understand as to save energy, however it had been 105F that day and the room could not cool off, especially when the A/C machine crapped out at 2 in the morning. It was unbearable. I opened a window to let fresh, cool air in but worried about mosquitos or the nearby pigeons coming into the room, I got about 4 hours sleep in total. The shower wouldn't drain. The TV wasn't connected to service so we had no channels. There were no cups in the room. The pillows were flat. There was no place to really charge our devices, we set up our phone to charge overnight, but it didn't do anything. We came back to the room at 9:30pm, and the front desk staff had already left. The staff wasn't at the desk in the morning, so we didn't have a chance to complain then, so just went out and enjoyed Siena. The location is fabulous, just steps from Il Campo. We decided to head back to Florence early even though we had prepaid for 2 nights, but we just couldn't bear another night in that awful room. We booked this last minute, and I clearly did not do my homework.