Al Farej Hotel

Just Ok

Every thing was fine. The only minus was the WiFi. Not very strong in the room.

Overall it was good, no fruit provided as I have seen in pictures, and receptionist promise to check and reply, but after staying 3 nights still no fruit, so it would be better if they can remove those pictures so it don’t give a wrong impression to customers

We stayed here for 12 nights and had a ok room although a little tight as the desk and chair were at the foot of the bed so we couldn't actually sit on the chair as it was a real squeeze. we also had the baby's cot in there so made it even less spacious. Staff were very friendly. The only member of staff not so friendly is woman who deals with reservation's on the phone I rang before arrival and she was very rude and unhelpful. Rooms could be cleaner the wardrobe doors were abit greasy shower tray was dirty. The location is tricky as taxi drivers don't know where it is even when u mention Al futtaim mosque. luckily my partner has a good memory.Hairdryer wasn't working and took 4 days to replace. Nice crisp white bed linen and towels. rooms have a safe and iron which were useful.

The reason I'm giving this hotel a rating of one only is the hotel management . I received an email less than 24 hrs before my check in asking me to call the hotel urgently [ Phone call not an email ! ] or else my booking will go . I was in a South east Asian country and about to board a flight . I spent a stressful time trying to contact the number they gave me [ It was an operator ] and the phone calls cost me 30-40 dollars . [ I was using UK number while calling Dubai from Vietnam ] After I finally managed to speak to someone from the hotel , they told me they don't know why I was asked to contact them or who asked me [ during the phone call , I received NO apology at all ] . When I checked in next day I asked for an explanation but I thought the hotel staff were defensive , casual and very unsympathetic . [ I still didn't I received any sort of apology at all ] . They asked me to forward the email to them and the hotel manager will look at it . No reply yet and looking at the hotel attitude I don't expect this to happen . This incident was rather a small thing and related to a human error and If at any stage someone just whispered to me the magic ward " Sorry " my review might have been different . For sure I will not stay in this hotel again .