Serena's House

Location is good, service is slow and unexpected fees will always ruin your stay. It is what you get for a low priced hotel

The location was ideal for what I needed a very short walk to shops and restaurants Good for taxi services as well as Grab (Uber) Friendly customer service Very reasonably priced

Nice view of Malate on the 26th floor. Front desk check in check out was smooth. Helpfull staff. I didn’t like that there’s no hot water in the shower and Area is situated in the red district. It’s a noisy area. I had a jet lag so it was ok but if you want to sleep in,you can’t because of the noise inside in the hallway and outside in the streets. Overall,the price is okay but it’s just an ordinary place to stay,nothing to be excited about😁. At least my family was able to visit me during the day. Thank you.

Happily large unit accomodation, very good location, well equipped, reasonably priced... No housekeeping, Lousy tv station availability, very noisy a/c, mouldy bathroom and the 2nd most uncomfortable couch in over 100 hotel rooms I've been in...

Apartment was located near many different kind of restaurants and bars. The down side is that the nearby residents would party during the night and come back in the middle of night, making all kind of noises. We were often awaken by them slamming doors and yelling in the hallway. Other than that, we slept pretty well in the apartment. The apartment was spacious. The AC unit worked great and we had hot showers every day. The pool was located on the 7th floor and was pretty nice. The kitchenette could use some TLC. I would add a small microwave and extra dishes (we were 3 guests and only have 2 coffee cups and 2 forks). Could add glasses and a small frying pan as well. We ate out during our stay so it didn't bother us too much but I just want to point this out for other potential renters.

Serena accepted my reservation request, took my payment, issued me a confirmation & THEN said they could not accommodate me, so I'd have to book elsewhere. THEN, they refused to refund all my money. So I have to protest to expedia and file a complaint with my credit card. Which is an immense pain in the butt. NEVER STAY HERE. THEY WILL RIP YOU OFF!

Availability of washing machine,a kitchenette,food/restaurant around. I wish there was a parking space

Spent 3 days with family in Manila. The room is large, and it is just one room. There was no balcony, and no washing machine. The stove was a single electric burner, and they had to bring utensils to add to the collection in the room. It is not a full size ref either. The wifi is good. The tv selection is terrible, only one english channel, but fortunately that is a movie channel. The mattresses have pretty much given up the ghost, and probably should be replaced. The condo is about 10 yrs old at least, and shows signs of age. The shower is great, wish I could have taken that with me. However, there were a lot of bugs in the bathroom, and they really came out at night, which made sleeping a little difficult. No hair dryer, but it did have a ceiling fan and a portable fan. This is one large room, it has no separation walls. We stayed in the quadruple room. The pool is nice , as is the workout rooms. The location is about 148 pesos from the bus station in Pasay. Robinson is about 10 minute walk away, and the train is about 15-20 minutes away. I am writing this as I remember it, so it will seem a bit disjointed. The bidet was broken. The exhaust fan is at the top of the ceiling, so when you cook, you will have the smell there for quite a long time. The room itself is clean though. SO to summarize, it had a lot more in the negative column, then the positive. This condo is about 26 floors up. I would say the main problems were bugs, mattress, and no tv to really enjoy.

This was a great find - good location near the bay walk, surrounded by restaurants, bars and karaoke. Excellent value for money, studio apartment with great view, self contained and wifi included. Only negative, a few noisy guests one night and wifi can be slow at times. Overall for the price you can't go wrong!

GOOD LOCATION; FRIENDLY STAFF; ROOM WAS OK BUT BATHROOM WAS NOT VERY CLEAN; LATE CHECKOUT POSSIBLE WITH EXTRA PAYMENT; SLOW ELEVATOR; SOMETIMES NOISY BY OTHER GUESTS