Our experience overall was acceptable, but we did feel somewhat dissatisfied since the images on hotels.com show beautiful rooms with wooden floors and white walls. However we got ones with old carpets and yellow walls, clearly not renovated like the ones in the picture
Furthermore, the restaurant ended up being a disappointment due to several reasons:
1) The advertised opening hours for breakfast were not correct. We came down one morning at 9.30 thinking that we had lots of time left until the 10.00AM timeline mentioned in the keycard holders, only to find that half of the food was already packed away. Breakfast is served until 9.30, not 10, even though their written materials say 10.00
2) The restaurant menu is big, but they didnt have a large number of the dished they advertised. At one point we had to ask for 7 things until we found one that they actually had!
3) The quality between the morning/mid-day chef and the afternoon/evening chef is huge.. We ordered vegetarian Pho both for lunch and dinner, and it was not even close to being the same dish
Apart from this, house keeping almost threw our laundry away - We only just got it 10 mins before checking out, which caused additional stress as we had to catch a flight onwards
The staff is super helpful though, and there were without a doubt also many good things about our stay. Location is great for exploring the surroundings, and the prices at the hotel are reasonable, both for stay and food