Frattina Grand Suite

Starten af ferie var dårlig, for da vi ankom til lufthavnen over midnat, så kunne vi ikke finde den bestilte taxa. Vi kontaktede hotellet hvorigennem vi havde reserveret den, men på trods af vi havde en mail, der bekræftede de havde bestilt en taxa til os, så nægtede de. Yderligere oplyste de, at de heller ikke havde nogen reservation til os på Frattina Grand Suite. Vi blev sure på dem, for her havde vi reservationsbekræftelse på både hotel og taxi. Efter længere diskussion og opkald til manageren for hotellet, så skulle vi tage en taxi til Corso Grand Suite. Som aftalt over telefonen, så tog vi en taxa til hotellet. Receptionisten kunne ikke hjælpe os, men vi havde et værelse til dagen efter. Her talte vi med manageren, som oplyste, at vores værelse på Frattina Grand Suite ikke var klart,og derfor fik vi dette værelse. Det oplevede vi som en dårlig start på ferien - kunne de bare have sendt en mail,og oplyst os om dette :-( Vi valgte ikke at lade os slå ud af det,og forsøgte at få en god ferie trods alt. Vi fik først værelse på Frattina Grand Suite 3 dage senere - mhmm noget kunne tyde på dobbelt bookning

Had an absolutely fantastic stay at the Frattina. From the time we arrived to the time we left the staff were great and couldn't do enough for us they made our stay extra special. Mahmoud was so kind to us and gave us so much information and recommendations we couldn't of asked for more. The Frattina was in such a great location and was within walking distance to most historical sites (only 2 minutes walk from Spanish Steps). We were surrounded by shops and restaurants there was something there for everyone. We had a family room and it was superb the room was very modern and very clean and comfortable. We will definitely stay there again the next time we visit beautiful Rome.

The hotel was a bit tough to find at first. No signage, only a name on a security call button. Once located, all was good. The hotel is in a fantastic location, easy walk to most things. The staff is extremely helpful. They assisted with transportation to and from airport and provided directions, even a nearby laundromat.

Great location near the Spanish Steps and gorgeous room! We had one of the smaller rooms but were very comfortable, cozy bed, mini fridge in room, and private bathroom. The staff were friendly and helpful. Breakfast included an espresso machine, bread, jams, yogurt and juice.

We booked this with Hotels.com - however we did not get what we paid for. We ordered a family quadruple room as per our hotel confirmation and in fact we put up in a Classic Triple room - which the hotel sold as a very nice room with a balcony. It was only when I returned did I realise I have been short changed. Overall the location was good - however the service and the fact that I did not get what I paid for has meant I am not satisfied. Do not have breakfast as the area is small and not very inviting - luckily we did not. They do not change the towels or the sheets for a duration of your stay and quite frankly you pay a premium price for less than a premium quality of GUEST HOUSE because that is exactly what it is.