Intercontinental Real Santo Domingo

Excellent

Beautiful suite with view; large bathroom; very nice services.

Excellent

Food choices and quality have deteriorated. While changes in procedures due to COVID-19 are understandable, deterioration in food quality is not. Furthermore some changes in procedures could have been better implemented. To wit: 1. Food choices were reduced at both available restaurants (i.e. missing basic sushi ingredients). This is understandable. However what is not understandable is that the quality of what was avaliable is not up to prior standards. This was true for the sunomuno salad, and breakfast as well. 2. Procedures: The mini bar was empty in our suite. One would expect that at least some basic non perishable items be available. Everything required a call to room service, with the corresponding service and tip charges. The executive lounge was closed. This is also understandable. But if this is the case, at least provode some basic non perishables for guests who woul otherwise use the lounge given their room type or status. Lastly, if you are staying in a suite with included breakfast that would normally be served in the lounge, offer room service breakfast or at least a credit for room service (it is available at full chsrge). Staff were, as always, friendly and well trained. But we expected more. We had spent the prior two nights at a boutique hotel in Samana where everything was excellent despite having some closures (such as the beach club). And recently we visited a Small Leading Hotel in Punta Cana where everything was perfect.

Excellent Service .... Desde el recibimiento hasta la despedida... excelente comida, el spa es maravilloso. Pocos lugares tienen este servicio para sus huéspedes.

The service was great and very good , the employee was very friendly evething was the best

El personal de la piscina deberían chequearlo dure parado como 15 minuto para sentarme después k me siento Durán para preguntarme k desea tomar 20 minuto pueden chequear en mi estadía la cámara muy terrible y otra cosas pedí un poco más de hielo para el trago y la encargada le dijo a la k me estaba atendiendo k me lo hiba a dar pero el trago salía con un solo hielo una bolita muy mal por la encargada de piso después me pidió disculpa Porq pedí hablar con el jefe y deje la cosas hay muy bonito todo pero el personal muy terrible

Teresa and elsa from the pool area were amazing, also sergio Melvin and felix really great people and their service was impecable ! Been there twice loved it

I don't have anything bad to say!! Everything was very clean and the staff was very handsome, while the room service was outstanding

Excellent place, staff are very kind and respectful. Thank you